Dutch Bangla Bank Limited Job Circular 2020

Dutch Bangla Bank Limited Job Circular 2020 has announced by the authority of Ducth Bangla Bank Limited. which you will need to apply for necessary work to visit the Dutch Bangla Bank Limited Job Circular 2020 app.dutchbanglabank.com website. To get Dutch Bangla Bank Limited Job Circular 2020 related all information, you can read my website that is bdlatestupdate.com.

 

Job Type : Bank Job.

Total Post : See The Circular.

Published Date : See The Circular.

Application Deadline : See The Circular.

 

 
 

Job Context

    Answer phone calls and handles customer inquiries related to Bank Products.
Job Responsibilities
  • Answer calls and handles customer inquiries
  • Research required information using available resources and answer to customer queries
  • Manage and resolve customer complaints & requests
  • Provide customers with product and service information
  • Enter new customer information into the system, update existing customer information
  • Process requests, forms and customer appeals
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete after call works
Employment Status

Contractual

Educational Requirements
  • Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.
Additional Requirements
  • Age 23 to 30 years
  • Both males and females are allowed to apply
  • Preference will be given to those who have experience.
  • Must have good interpersonal skills to understand customers concerns
  • Must be able to learn quickly to acquire the product & process knowledge related to service
  • Must also have good knowledge of computer operations and communications to use call center systems efficiently
  • Willing to work at the times required by call center management
  • Willing to work and on a 24 X 7 roster basis, including weekends and public holidays.
Job Location

Dhaka

Salary
  • BDT 20,000 (Monthly).
Compensation & Other Benefits
  • Provident fund, Insurance, Gratuity
  • Festival Bonus
  • Allowance

Apply Procedure

Application Deadline : 20 Aug 2020

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